Update your browser to view this website correctly. Update my browser now
Inspire employees to improve performance and align with your customer experience goals
inContact inView™ Performance Management inspires your
employees to self-improve and align with organizational
goals by providing transparency and continuous feedback
within a social, web-based environment. Create a culture of
high performance and engagement with KPIs, dashboards, gamification, collaboration, and learning management.
with continuous feedback
training that works
Industry-leading performance management software
Performance transparency helps agents see where they can improve and gamification boosts agent engagement so positive behavioral change comes naturally.
Maximize everyone’s contribution to success by aligning performance goals, promoting collaboration, and holding everyone accountable for results.
Identify individual training needs and quantify results to measure and improve your training programs.
Streamline access to information and gain confidence in its accuracy.
What is Call Center Software?
Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.
Screen and call recording,
automated feedback and