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workforce optimization
UCaaS Integrations
workforce optimization

Enable seamless collaboration between
contact center agents and experts in their organization

inContact UCaaS integration enables seamless collaboration between your contact center agents and experts anywhere in your organization. Easy-to-deploy, pre-built integrations provide a single solution for formal and informal contact center agents.

UCaaS Integration 

Extend

Handle contacts
anywhere

Access

Access business-wide
expertise

Improve

Improve customer
satisfaction

Boost

Boost agent
efficiency

Increase

Increase first
contact resolution (FCR)

Industry-leading UCaaS Integration software

 
UCaaS Integration

Support
informal
agents

Integration with unified communication tools enables informal agents to handle customer contacts in a structured, fully integrated manner, anywhere on any device.

  • Route calls to informal agents on any device
  • Expand options when agents are unavailable
  • Track and report on contacts routed to employees outside the contact center
 
QM

Empower agents
to collaborate
with experts

Access expertise anywhere in your organization, in real time, to resolve increasingly complex customer interactions.

  • Access to presence information from a UC tool
  • Seamlessly integrate into agent interface
  • Enable agents to reach out to subject matter experts
 
QM

Reduce
agent
distractions

Provide a unified agent interface and ensure that availability of your agents is consistent and consolidated across UCaaS and your contact center.

  • Let agents focus on a single interface
  • Integrate directly into My Agent eXperience - MAX
  • Automatically synchronize presence information
 
QM

Simplify
implementation &
maintenance

Using a pre-built solution, reduces costs associated with creating and maintaining a custom integration and speeds up deployment time.

  • Pre-built integrations that are ready to deploy
  • Agent for Salesforce®, Agent for Oracle Service Cloud®
  • Scale seamlessly as requirements change
  • Eliminate custom integration costs
 
workforce optimization
workforce optimization

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Integrations


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integrations to personalize
omnichannel customer service.

Partner
Ecosystem


Facilitate the
development of
inContact integrations.

inContact
APIs


Extend functionality to other business critical solutions to create the optimal customer service environment.

Ready to transform the way you achieve
your customer experience goals?

Call us at 1-866-965-7227 to talk
to an inContact specialist

Call

Live chat with
an inContact Specialist

Chat

Learn more about
our solutions

Request a Quote