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Gain actionable insights from every customer interaction
inContact Analytics provides you with actionable insights from every interaction to drive measurable improvements in customer experience and agent performance. Highly accurate results and intuitive visualizations let you easily understand how each interaction influences your customers’ experience and your company’s results.
Target drivers of
Focus agents on
Industry-leading contact center analytics
Analyze every interaction to understand what transpired, identify outcomes, and evaluate the customer experience.
velocity & success
Pinpoint opportunities for improvement through automated issue identification and understand in detail what needs to change.
Identify individual coaching topics and training needs for every agent based on their customer interactions.
Detect non-compliant actions in near real time and resolve them proactively before issues escalate.
Guides smarter, more informed decisions with real-time and historical insights on key business metrics and trends.