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Overview Help Desk/Tech Support

  • Give callers a world-class support experience
  • Support multiple channels (voice, email, chat)
  • Virtual queuing and web click-to-call
  • CRM integration and flexible IVR configuration

With NICE inContact CXone, you get a support center that grows with you and never goes out of date. You’ll always be on the most recent version of our software – updates are free as are the continuously-flowing new service features. Give your customers a world-class support experience each and every time.

"The biggest improvement we've seen is from the data we record during each call. We can listen to the call recordings and pin point areas where we may be misdiagnosing an issue. We've been able to cut some of those transactions in half."
Keith Overbay, AO Smith
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