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"We are able to contact more patients in a more cost-effective manner than before. And we installed the platform in under 45 days compared to a traditional system deployment which would have taken six to nine months."
Member experience is a huge competitive differentiator for organizations that ‘do it right’. Competition between health insurers has become the new reality, particularly with the industry changes brought about through the Affordable Care Act. The inContact cloud contact center platform helps payer organizations meet these increasing needs to differentiate.Request Quote
inContact cloud based contact center solutions enable providers to service to their patients through a scalable and flexible platform all while reducing healthcare costs.
Watch this 3-minute video and learn how you can transform your contact center infrastructure.
Learn about inContact's ACD and IVR solutions during this quick demo.
Contact Babel's "US Contact Center Decision-Makers' Guide is the major annual report studying the performance, operations, technology and HR aspects of U.S. contact centers.
Contact center software for leading healthcare companies.
Enhance patient experience with inContact.
Quickly match customers to agents who can best help them with our cloud ACD software.
Give callers a flexible customized self-service experience.
inContact makes it easy and affordable for organizations around the globe to create stand-out customer experiences while meeting key business metrics. inContact continuously innovates and is the only provider to offer a complete customer interaction platform in the cloud that is flexible, scalable and reliable for enterprise, small business, government and business process outsourcers. inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.