Is outdated call centre technology slowing you down? We are creating tomorrow’s contact centre today with innovative technology and a commitment to outstanding service.
We understand contact centres and their challenges. Our cloud call centre solutions help you engage customers through personalised interactions that impress.
Our cloud call centre solutions are built on the flexible inContact Cloud Contact Centre Platform. The platform includes cutting-edge contact centre solutions like Automatic Call Distribution (ACD), CRM integration, Interactive Voice Response (IVR) and Workforce Optimisation. Our virtual call centre platform significantly improves customer feedback through call centre surveys, optimised workforce scheduling, and CRM integration, to significantly reduce operating costs.
Given our customers’ needs, we continually release new solutions and technologies for our contact centre platform. Our open-door policy means we actually listen to our customers and innovate based on their particular contact centre needs.
We are gratified to say we have a passionate tribe of happy virtual call centre customers. Learn how they have leveraged our contact centre solutions to decrease costs, become more efficient, and give their customers outstanding service.
Our virtual call centre platform not only saves our customers time, but it also helps them to pass the savings on to their own customers. Our IVR system allows for queuing where a caller can choose to be called back instead of waiting on the phone for an available agent. Find out more about how our contact centre platform can save your business time and money as well.